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Custom Framing - Frequently Asked Questions

What kind of mattes do you use?

Here at ArtandMore.com we only use high quality mattes and frames and take pride in delivering these products to you. Whether you need mattes or frames shipped out to you (we do individual orders for each item) you know you will get the best quality and care that no one can offer but ArtandMore.com.

Do you offer single, double or triple matting?

We offer single, double and triple mattes with a picture order or a matte order. We want your picture to look as good as the work you put into it. We offer professional-grade matting used by the best custom framing galleries.

Can I just buy the mattes if I already have a frame?

Yes you can. Please give us the exact measurements of the matte size you need. If you already have a frame with glass then give us the glass size measurements for total matte size width and height. Then you need to provide us the opening size within the matte; please make sure you measure the exact size of the image so we cut the matte according to that size. Please email/call us for prices or if you have any questions.

What kind of frames do you use?

We use high-quality frames for all your needs. Most of our sports art comes in black MDF wood frames, which is standard on all our sports merchandise, with a foam core backing and heavy-duty back hangers.

All of our fine art prints come in high quality wood frames with different sizes and materials. All the framing options that you have assure that quality and dedication to satisfaction is one of the top things on our list.

We use only the best frames available. You can be sure that the frames you get from ArtandMore.com will last as long as the memories do.

Why do some items come pre-framed?

Some items we offer are pre-framed to reduce your cost and reduce shipping time. It is another way that ArtandMore.com is your choice for quality service and fast shipping.

What kind of glass/glazing do you use?

We cover the front of your picture with glazing and top quality glass/acrylic to keep your artwork brilliant and safe from the harmful effects of the sun.

Most glass cleaners should NOT be used to clean acrylic. For acrylic, use a mild soap or detergent and lukewarm water and then apply light pressure with a soft, damp (not wet) cloth to clean the acrylic. Make sure that moisture from the damp cloth does not go outside the edges of the glass or acrylic, as this may damage the mattes or the prints.

We also supply free hangers to hang the framed products. Alternatively, you can always go to any hardware store and buy a different kind. HOWEVER, We are not responsible for any wall or color damage if you use our hooks/hangers. It will be your sole responsibility if you decide to use them.

Will you frame a print that I already own or purchased somewhere else?

If you have a sports jersey, sports picture or a fine art print at home that needs to be framed, send it our way! Before you do send anything, please send a picture of the image via e-mail and describe how you want to have it framed, what kind of matte colors you want, and any other details. We will respond to you promptly with different framing options and prices.

You can select from our vast choices of quality frames and mattes and you can be sure that the next time you see your picture you will be amazed.

Can you sell me a framed product without the image/print inside?

Actually we can sell you a very limited number of frames including the mattes if you already have a sports picture or fine art print at home. Please e-mail or call us with your requirements and we can discuss different options.

What if I make the wrong matte color choice?

All of our mattes and frames are shown AS IS, so please make sure you pick the right colors when using our Custom Design Studio.
If you are purchasing our pre-framed products then you can be assured we have chosen the right colors for each item.

We do not have a Refund or Return policy on personalized products. If you do not like your custom product once you receive it we will gladly exchange that item; however, you will need to pay return shipping and then shipping to send the new item back to you.

For more questions regarding our custom framing, contact us:

Art and More

563-271-7627
773-967-9070 (fax)
10am - 6pm Central Time

service (at) artandmore [dot] com